Referrals come from the referring facility, case manager, or crisis professional, not from the client directly. Submit a referral through our secure facility portal, email support@mannytransit.com, or call us directly, and our dispatch team will confirm the pickup and drop-off facilities right away.

No. Behavioral Health Secure Transportation requires a referral from a qualifying professional who can confirm the behavioral health crisis or treatment need. This keeps every trip clinically appropriate and properly documented.

We're available 24/7 for urgent facility-to-facility transfers, including active crisis situations. For scheduled transfers, we recommend referring as early as possible so we can coordinate with both facilities.

Yes. If your facility regularly refers clients for ongoing treatment, such as detox or outpatient behavioral health programs, we can set up a standing arrangement so transfers happen like clockwork.

Notify us as soon as possible. We coordinate directly with both the sending and receiving facility to keep timing accurate and avoid any gap in care.

We transport clients between behavioral health facilities: psychiatric hospitals, crisis stabilization units, walk-in crisis centers, community mental health centers, and detox or substance use treatment facilities.

Yes. Behavioral health emergency transfers from a hospital ED to an appropriate behavioral health facility are one of our core services.

In most cases, yes. Let us know when you submit the referral so we can make sure the vehicle has the right space and staffing for a safe transfer.

Our service is for behavioral health transfers, not medical or EMS transport. If a client requires active medical monitoring or treatment in transit, that trip should be routed to EMS instead, and our team can help you make that determination.

Yes. We work directly with Colorado Medicaid behavioral health billing for eligible transfers. Our team handles documentation and billing so your facility doesn't have to.

We need the client's Medicaid ID, the referring professional's information, and the crisis or treatment reason for the transfer. Our team will guide your facility through exactly what's required.

For trips that don't qualify for behavioral health billing, we offer facility direct-billing and self-pay options. Contact us for a quote before scheduling.

Yes. Our vehicles are clean, secure, and designed for a calm, low-stimulation environment appropriate for individuals in crisis or recovery.

Absolutely. Every vehicle is cleaned and sanitized after each trip, with regular deep cleaning and inspection. The health and safety of everyone we transport is our top priority.

Yes. Every driver completes a background check, CPR and First Aid certification, and specialized training in de-escalation and trauma-informed care for individuals in behavioral health crisis.

For standing arrangements, we do our best to assign consistent drivers so clients build familiarity and trust over time.

Contact us immediately at support@mannytransit.com. We take every concern seriously and have a process to review and respond promptly.